Rollino Casino prides itself on providing outstanding customer service to ensure a seamless gaming experience for all players. This step-by-step guide will walk you through the essential actions you can take to make the most of the customer support offered by Rollino Casino.
Step 1: Registration
To access customer support at Rollino Casino, you first need to create an account. Follow these steps:
- Visit the Rollino Casino website.
- Click on the “Sign Up” button located at the top right corner.
- Fill in the required personal information, including your name, email, and preferred password.
- Verify your email address by clicking the link sent to your inbox.
- Log in to your account to access customer support features.
Step 2: Accessing Customer Support
Once you are registered, you can reach out to the customer support team through various channels:
- Live Chat: Available 24/7, simply click the chat icon on the bottom right of the website. This is the quickest way to get answers.
- Email Support: Send your queries to support@rollinocasino.com for non-urgent matters. Expect a response within 24 hours.
- FAQ Section: Frequently asked questions can be found on the website, covering topics such as account management, deposits, and withdrawals.
Step 3: Claiming the Bonus
Rollino Casino offers a generous welcome bonus to new players. To claim your bonus:
- Make your first deposit of at least £20.
- Ensure you enter the bonus code “WELCOME” during the deposit process.
- The bonus will match your deposit by 100%, up to £100, with a wagering requirement of 35x the bonus amount.
This means if you deposit £100, you must wager £3,500 before you can withdraw any bonus funds.
Step 4: Using the Support Features
To efficiently utilise Rollino’s customer service:
- Be clear and concise in your communication.
- Provide your account details and a brief description of your issue.
- Use the live chat for immediate concerns, especially during peak hours.
Step 5: How to Withdraw
Withdrawing your winnings is straightforward at Rollino Casino. Follow these steps:
- Log in to your account.
- Navigate to the “Withdraw” section in your account settings.
- Select your preferred withdrawal method (e.g., bank transfer, e-wallets).
- Enter the amount you wish to withdraw (minimum withdrawal is £20).
- Submit your request; it may take up to 5 business days for processing.
Step 6: Feedback and Improvement
Your feedback is invaluable to Rollino Casino. After using customer support:
- Consider filling out a feedback form provided after each support interaction.
- Share your experiences on social media or gaming forums to help improve services.
Customer Support Features Overview
| Support Channel | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Instant |
| Email Support | Mon-Fri | Up to 24 hours |
| FAQ Section | Always Available | N/A |
By following these steps and utilising the available resources, you can ensure that your experience at Rollino Casino is not only enjoyable but also supported by exceptional customer service. Whether you are a new player or a seasoned veteran, Rollino is committed to enhancing your gaming journey.